Terms and Conditions
Review our clear and comprehensive Terms and Conditions to understand your rights and obligations, with detailed explanations and dedicated support for any questions you may have.
At Lips By Andreea Ltd., your safety, satisfaction, and peace of mind are our top priorities. We’re committed to providing exceptional care and service, and to ensure clarity and transparency, please review the following comprehensive terms and conditions before booking your appointment with us:
Terms and Conditions – Lips by Andreea Ltd.
- Introduction
1.1 These terms and conditions (“Terms”) govern the provision of aesthetic services (“Services”) by Lips by Andreea Ltd. (“Clinic”, “we”, “us”, “our”) to you (“Client”, “you”, “your”). By booking an appointment with us, you agree to be bound by these Terms.
1.2 These Terms constitute a legally binding agreement between you and Lips by Andreea Ltd. Please read these Terms carefully before booking any Services. If you do not agree with any part of these Terms, please refrain from booking our Services.
1.3 These Terms shall apply to all Services provided by Lips by Andreea Ltd., including but not limited to lips filler, face filler, face packages, skin treatments, lips tattoo, laser hair removal, and laser tattoo removal.
- Booking and Deposit
2.1 To book an appointment for our Services, you must pay a deposit of £40 per person at the time of booking. This deposit is non-refundable under any circumstances.
2.2 Rescheduling of appointments is permitted with a minimum notice of 24 hours. Failure to provide this notice will result in the forfeiture of the deposit.
2.3 Failure to attend an appointment or arriving more than 15 minutes late without prior notice will result in the loss of the deposit. A new booking will require a fresh deposit of £40 per person.
2.4 The deposit can be paid via cash, credit/debit cards, or bank transfer.
2.5 In the event of a cancellation by the Clinic due to unforeseen circumstances (e.g., technician illness, equipment failure), the deposit will be fully refunded, and alternative arrangements for rescheduling will be offered.
- Health and Eligibility
3.1 By booking our Services, you confirm that you are not pregnant and are at least 18 years of age.
3.2 You must disclose any pre-existing medical conditions, allergies, or medications you are currently taking before undergoing any treatment.
3.3 Our Services may not be suitable for individuals with certain medical conditions or allergies. We reserve the right to refuse treatment if we believe it may pose a risk to your health or safety.
3.4 We advise against booking treatments if you have a history of keloid scarring, autoimmune disorders, or uncontrolled medical conditions such as diabetes or hypertension.
3.5 We recommend consulting with your primary healthcare provider before undergoing any aesthetic treatments, especially if you have pre-existing medical conditions.
3.6 If you have any concerns about the safety or suitability of a treatment, we may request a medical clearance letter from your healthcare provider before proceeding.
- Consultation and Treatment
4.1 All Clients must undergo a comprehensive consultation before receiving any treatment. During the consultation, the Clinic will assess the Client’s medical history, discuss treatment options, and address any concerns or expectations.
4.2 The Client is responsible for providing accurate information during the consultation and disclosing any relevant medical history, previous treatments, or known allergies.
4.3 The Clinic’s technicians are authorised to perform the agreed-upon treatments based on the information provided during the consultation. However, the Clinic reserves the right to refuse treatment if it deems it not in the Client’s best interest.
4.4 The Clinic may recommend alternative treatments or refer the Client to a specialist if necessary for their health or safety.
4.5 The Client’s input and preferences will be considered in designing a treatment plan tailored to their needs and goals.
4.6 Before starting the treatment, the Clinic will obtain the Client’s written consent after explaining the procedure, expected outcomes, potential risks, and post-treatment care instructions.
4.7 The Clinic may conduct additional assessments or tests, such as skin patch tests, to determine the Client’s suitability for certain treatments.
4.8 The Clinic reserves the right to decline or modify the treatment plan based on the Client’s individual characteristics, medical history, or treatment goals.
4.9 The Client has the right to ask questions and seek clarification about the proposed treatment before providing consent.
- Hygiene and Safety
5.1 The Clinic maintains strict hygiene standards, including the use of sterile equipment and disposable materials for each client.
5.2 Technicians adhere to safety protocols and guidelines to minimise the risk of infection or injury during treatments.
5.3 The Clinic conducts regular inspections and audits to ensure compliance with industry standards and regulations regarding hygiene and safety.
5.4 Emergency medical supplies and trained staff are available to handle any unforeseen medical emergencies.
5.5 Infection control measures, including hand hygiene, personal protective equipment (PPE) use, and disinfection of treatment areas between clients, are strictly followed.
5.6 The Clinic’s premises are regularly disinfected and cleaned to maintain a safe and hygienic environment for clients and staff.
5.7 The Clinic implements a comprehensive waste management system to dispose of medical waste and sharps safely and responsibly.
5.8 The Clinic provides ongoing training and education to its staff on infection control practices and safety protocols.
5.9 The Clinic maintains records of cleaning and disinfection procedures for inspection and audit purposes.
- Procedure Success and Follow-up
6.1 Optimal results may require multiple sessions. The Clinic offers follow-up appointments to assess progress and make adjustments as necessary.
6.2 While the Clinic strives for successful outcomes, it cannot guarantee specific results as individual responses to treatments may vary.
6.3 Technicians provide clients with information about post-treatment care and follow-up instructions to maximise the effectiveness of the treatment.
6.4 The Clinic schedules follow-up appointments to monitor the client’s progress and address any concerns or complications that may arise after the treatment.
6.5 Clients are encouraged to contact the Clinic if they experience any unexpected symptoms or have questions about their recovery process between appointments.
6.6 The Clinic is committed to providing ongoing support and guidance to ensure that clients achieve the best possible results from their treatment.
6.7 The Clinic may recommend additional treatments or interventions to optimise the results and address any residual concerns or issues.
- Risks and Complications
7.1 Clients acknowledge that all aesthetic treatments carry inherent risks and potential complications, including but not limited to allergic reactions, infections, and scarring.
7.2 The Clinic provides clients with information about the potential risks and complications associated with the treatment, and clients must give informed consent before proceeding.
7.3 The Clinic takes all necessary precautions to minimise the risk of complications during the treatment. However, it cannot guarantee that adverse reactions will not occur.
7.4 In the event of an adverse reaction or complication, the Clinic provides clients with appropriate medical care and support to ensure their safety and wellbeing.
7.5 Adverse events or complications are documented, and measures are taken to prevent recurrence in the future.
7.6 Clients are encouraged to report any adverse reactions or complications promptly so that the Clinic can provide timely assistance and intervention.
7.7 The Clinic may recommend alternative treatments or referral to a specialist for further evaluation and management of complications.
- Privacy and Confidentiality
8.1 The Clinic respects the privacy of its clients and protects their personal information in accordance with applicable data protection laws.
8.2 Any information collected from clients during the booking process or consultation is kept confidential and used solely for the purpose of providing the Services.
8.3 The Clinic does not disclose clients’ personal information to third parties without their consent, except where required by law or for the purposes of providing the Services.
8.4 Strict security measures are implemented to safeguard clients’ personal information against unauthorised access, disclosure, or misuse.
8.5 Clients may request a copy of the Clinic’s Privacy Policy, which outlines how their personal information is collected, used, and protected.
8.6 The Clinic maintains records of clients’ personal information in compliance with data protection regulations and retention policies.
8.7 Clients have the right to correct, or delete their personal information held by the Clinic upon request.
- Photography and Video
9.1 We may take photographs or videos of your treatment for documentation and promotional purposes with your consent.
9.2 Your identity will be protected, and any images or videos used for promotional purposes will be done so in accordance with our Privacy Policy.
9.3 If you do not wish to have your photograph or video taken during the treatment, please inform us in advance, and we will respect your wishes.
9.4 We will obtain your written consent before using any photographs or videos for promotional purposes, and you have the right to withdraw your consent at any time.
- Payment and Refunds
10.1 Payment for Services is due at the time of booking or upon completion of the treatment, as agreed upon.
10.2 The Clinic accepts various payment methods, including cash, credit/debit cards, and bank transfers.
10.3 No refunds will be issued for Services rendered, except where required by law.
10.4 In the event of a dispute regarding payment, the Clinic reserves the right to withhold further Services until the matter is resolved.
10.5 Clients are encouraged to contact for assistance with any questions or concerns about their invoice or payment.
10.6 The Clinic provides clients with a detailed breakdown of the costs associated with the treatment, including any additional charges for products or materials used during the procedure.
10.7 The Clinic offers transparent pricing and billing practices to ensure clarity and accuracy in financial transactions.
10.8 Clients are responsible for reviewing and confirming the cost of the treatment before proceeding with the booking.
- Governing Law and Jurisdiction
11.1 These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England.
11.2 Any legal action or proceedings arising out of or in connection with these Terms shall be brought exclusively in the courts of England.
11.3 Clients agree to submit to the jurisdiction of the courts of England for the resolution of any disputes or claims arising from these Terms.
- Amendments
12.1 We reserve the right to amend or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.
12.2 We will notify you of any material changes to these Terms by email or other means of communication.
12.3 By continuing to use our Services after the amendments have been made, you accept the revised Terms and agree to be bound by them.
- Contact Us
13.1 If you have any questions or concerns about these Terms or our Services, please contact us at: info@lipsbyamdreea.co.uk
By booking our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Thank you for taking the time to review our comprehensive terms and conditions. If you have any questions or concerns, please don’t hesitate to contact us. We’re here to support you and ensure your experience with us is positive, safe, and satisfying. We look forward to welcoming you to Lips By Andreea Ltd. and providing you with exceptional care and service that exceeds your expectations.
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